WADDLE COMMUNITY GUIDELINES
Effective Date: 20th November 2025
Company: Waddle App Ltd
1. Purpose
These Community Guidelines exist to keep Waddle a safe, trustworthy, and positive space for families and providers. By using Waddle, you agree to follow these Guidelines alongside our Terms and Conditions and Privacy Policy.
2. Who These Guidelines Apply To
These Guidelines apply to all users of the Waddle platform, including:
- Parents, guardians, and caregivers
- Providers and organisers listing activities
- Anyone posting reviews, comments, or recommendations
3. Our Community Principles
We believe in:
- Respect
- Honesty
- Safety
- Inclusivity
- Constructive communication
4. What You Can and Cannot Post
General Content Rules
Content must be:
- Honest and based on personal experience
- Respectful of others
- Free of private or identifying information about others
- Accurate, lawful, and appropriate for all audiences
Prohibited content includes:
- Hate speech, harassment, bullying, threats
- False, misleading, or defamatory claims
- Obscene, explicit, or violent material
- Spam or unauthorised advertising
- Anything that infringes copyright, privacy, or data protection
Reviews and Recommendations
Waddle aims to support families and local providers by enabling helpful, constructive, and fair feedback. We welcome honest reviews, but content must not:
- Intentionally harm or “bring down” a local business
- Include malicious or exaggerated
- Be written in bad faith or with the intention to discredit
- Attack individuals personally rather than address the actual experience
Waddle reserves the right to edit, hide, or delete any review or recommendation that:
- Appears suspicious, harmful, or intended to damage a business unfairly
- Lacks constructive value or context
- Violates community standards of respect and fairness
Our reviews should lift the community up — not tear others down.
5. Reporting Content or Users
Users can report:
- Provider-created events or listings
- Parent-created recommendations
- Comments or reviews
Once a report is submitted:
- Waddle’s moderation team reviews it promptly
- Content may be removed or edited if it breaches Guidelines
- Repeated or serious breaches may result in account restriction or removal
False or malicious reporting may lead to suspension.
6. Blocking and Account Restrictions
Waddle may block or restrict users who:
- Post prohibited or harmful content
- Harass others
- Repeatedly receive verified complaints
- Act in ways that harm the experience of others
Users may also block other users through the App.
7. Consequences for Violations
Depending on severity, consequences may include:
- Warning
- Temporary suspension
- Removal of content
- Permanent account termination
- Referral to authorities for unlawful activity
Users may also block other users through the App.
8. Appeals Process
Users may appeal within 14 days by emailing:
- support@waddleapp.co.uk
- Subject: “Appeal Review”
- Appeals are reviewed within 10 working days.
9. Changes to These Guidelines
Waddle may update these Guidelines from time to time. Continued use of the App indicates acceptance of updated terms.
10. Contact
For moderation or reporting issues:
- support@waddleapp.co.uk
- Waddle App Ltd, United Kingdom